1. All lessons / sessions/ hacks must be paid for in advance at the time of booking. We offer a 10% discount if you book and pay for ten sessions in advance (this discount does not apply to Inspiring Riders or HB Camps).
2. If you cancel your lesson /session /trail ride with less than 24 hour's notice you will be charged a full price cancellation fee. Lessons cancelled with 24 hour's notice or more can be rearranged.
3. Cancelling a lesson does not entitle you to a refund, refunds are strictly issued at Equine Learning CIC's discretion.
4. If you cancel a lesson with more than 24 hour's notice, and we agree to a refund, there may be a cancellation fee applied to any online refund issued, to cover our transaction fees.
5. All lessons / sessions / trail ride booked may be rearranged once only.
6. All lessons / sessions / trail ride may be postponed in severe weather conditions and at the discretion of Equine Learning CIC and more than once if bad weather persists.
7. You agree to be polite and courteous to all members of staff, volunteers, horses and other clients at Equine Learning CIC.